Call Center Solutions
Optimize your Communication with High-Standard Call Center Solutions
Experience the best communication quality using latest call management features of our Call Center Systems
With latest features and tools, these systems can bring you great opportunities of growth and development in the industry. From initiating call conferencing to utilize routing service, these solutions can quickly perform all the operations without any interruption. This will improve customer experience, brand recognition and conversion rate for the company.
Our Cloud Based Call Center Software can make your Business More Productive
We have next generation inbound call center software that allows agents to become more performance-oriented over the calls. They can improve sales more rapidly, and serve better to the customers. Our automated dialing systems can improve multitasking of the agents with time-saving operations. With intelligent routing and integrated CRM tools, these systems can help them to keep everything at their fingertips.
Tools for providing customer service have all the integrated communication channels with automated communication management systems. With an unbreakable combination of today’s technology, we have the best systems for the future growth of businesses. That’s why we are getting great responses from the industry’s top brand and companies.
Our Key Methodologies
Performance Management Tools
These tools help to analyze the performance of the agents through certain metrics and evaluate the modifications or customizations required to upgrade their performance. They offer call recordings, automated response generation, analyzing customer feedback, quality measure, voice analytics and real-time and historical reporting to recognize areas of excellence and improvement.
Call Center as-a-Service (CCaas)
With automatic updates and secure management of data, our solutions are being utilized as Contact Center as-a-Service (CCaaS) solution. This will help companies to pay as-you-go at an affordable monthly price with high-quality cloud based call center solutions.
Artificial Intelligence Integrations
With AI programs and integrations, we make sure to create smarter, spontaneous and quality interactions. This technological advancement can improve agent productivity as well as customer satisfaction. Our AI-based calling systems can enhance decision-making processes for simplified and result-oriented approaches.
Implementing Mobile Experience
We have seen a great evolution in mobile technologies and hence we have merged our solutions with several applications. This will help our clients to reach their customers more conveniently. With more number of features, they can connect easily with prospects without spending huge expenses.
Our Call Center Software’s Core Features
Smart DialingMinimized Waiting Time
Our automated solutions predict availability of agents and optimize the cal queuing automatically to call new customers that are ready for interaction. This will manage their time more efficiently and help to improvise multitasking.
On-Screen Info SharingInstant Access to Details
Through our call center solutions, agents can see all the activities that are going through besides call. Simultaneously, they can access other tools and features using simple interface on the screen, such as analyzing caller’s details or previous calls history.
Intelligent Call RoutingReaching any Location
Our outbound call center software provides a great feature of call routing to initiate the call and terminate it at the right destination. With cost-effective rates, these calls can be routed on the basis of IVR selections, customer history, agent availability, and more.
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Top Voice Quality High-quality Networks
No interference in voice interactions and their quality, as we are collaborated with high-standard network carriers in the industry.
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Cloud Based 1,000+ Agents Connectivity
No hardware installation and no cost adjustments. Just start calling your customers with same cloud interface, without any interruption.
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Versatile Communication Sales & Support Operations
From inbound calling operations to outbound process, our solutions got them all covered with latest features and services.
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Flexible Pricing Monthly and Annually
Get the most budget-friendly solutions with cost-effective maintenance services monthly or annually.
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CRM Integration Salesforce, Analytics, NetSuite
We have latest business tools for integrations and upgrading your communication systems.
Why Choose ForwardingMyCalls?
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Global Exposure
We have collaborated with top clients in more than 150 countries across the globe, establishing a global exposure for our new clients and helping them to grow more.
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Open Customization
Agents have the flexibility to customize our call center solutions according to their needs and calling objectives, which will help them to increase their productivity and performance.
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Innovation at its Best
ForwardingMyCalls only focus on uniqueness and innovation while deploying best solutions for the clients. From maintaining the mobility, security, and quality performance, they believe in implementing performance-oriented systems that can take them towards success.
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Exploring Varieties
With advancements in technologies, we have been delivering solutions that are based on latest trends. Our team of experts is consistently analyzing the future aspects of communication and keeps the solutions upgraded with advanced functions and features.
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