ForwardingMyCalls Blended call management is a finest management system and is widely known to channelize all incoming and outgoing calls.

Blended call management has the ability to bring both outbound and inbound calls flawlessly to the agent, thereby regulating outbound call volume based on inbound traffic. As soon as inbound traffic receives the call, the dialer dynamically slows the outgoing calls’ number in order to meet the inbound service level. This result in improved customer service enhanced agent productivityand streamlined staffing. Since this is blended process between inbound and outbound calls, ForwardingMyCalls’ team is specialized and trained in this field, so entire process is carried out in a hassle-free manner.

Improve business productivity with Blended call management

Most of the Call Centre is facing issues in managing a complete balance between inbound and outbound operations. They do not have sufficient agent to handle calls when there is heavy call traffic. By incorporating outbound and inbound services, call blending let call centre to maximize the skills as well as time of agents.

Blended call management depends on Automatic Call Distribution (ACD) and Predictive Dialer. On one end, ACD is used to select agent for answering incoming calls and on the other end, Predictive Dialer is used to connect agents to phone numbers that answer a concurrent call.