Business contact numbers are initially very important assets that help to drive lead opportunities. With the help of advanced technologies, these numbers work productively and deliver better business performance. Calling solutions like international phone number can help companies to reach more global audiences.

Calling agents can perform well for their company by utilizing these numbers, and experience better quality while interacting with their customers. In order to drive more sales opportunities for your company, your agents need to utilize its features with maximum potential.

Here are the top features which can help you boost those opportunities for your business:

• Call Routing & Forwarding

To reach international audiences, you need to reach their network first. In that case, call routing features helps your communication asset to reach reliable network carriers and then connect with the right recipient. With the help of VoIP networks, agents can route calls more effectively and affordably.

On the other hand, call forwarding can help agents to manage high volume of calls more effectively. By integrating devices and locations to their existing communication systems, agents can switch calls and handle them seamlessly. Both these features can help your calling business upgrade performance as well as productivity.

• Call Monitoring

Calling agents handle a lot of calls regularly, and try to maintain their performance. In that case, you need some tools that can effectively track their outcomes. These numbers can also be used to monitor the calls and determine the results of their campaigns.

Using certain metrics available with these numbers, you can check the quality of the calls anytime along with the response from the customers. Once you will get the reports of your calling agents, you have the leverage to optimize the campaigns for better outcomes.

• Auto Attendant

International numbers have various applications, as they can be used to attend calls from customers or target other audiences for selling or promotional purposes. In that case, using international toll free number can be a beneficial option for the companies.

With the help of latest technologies, these numbers can offer auto attendant feature. It can take calls automatically and generate voice responses, which are pre-recorded messages. This feature can really help to make customer interaction better and manage high volume of calls effectively.

• Voicemail to Email

Another great feature that can help your calling agents to track your customers’ missed calls is voicemail to email transcriptions. Sometimes, agents miss calls when they are not available or busy on another call, so callers can leave a voicemail which is then converted into a message, and sent over their inboxes.

This feature can really help them to reduce the possibilities of missing lead generation opportunities. By reading their message in email, they can immediately call them and convey solutions for their queries.

• Music on Hold

In order to improve the interaction with your customers, you can keep their focus on the call while put them on hold. You can play some music or a song so that they don’t lose their interest or disconnect. This will help your agents to monitor their queries with the given details.

Whether you buy international toll free number or any other virtual number for your business, you can strengthen your communication with advanced features. If you want to keep the sales opportunities in tide, just make sure to utilize above-mentioned features productively.