For inside sales, customer support and cold calling, companies mainly rely on telephone technology. However, the question is how many organizations execute the ideal technology for calling purposes? Well, there are certainly few. Many of the companies settle for manual dialing machines where a representative has to punch numbers to make a call. Most of the calls are engaged; few lands up in the answering machine and some are unavailable or dead.

For quite a few years, a lot have been talked about hosted predictive auto dialers that are capable to solve all these problems. A predictive dialer is an intelligent outbound call processing and managing system which employs computer algorithms on the basis of statistical modelling to make calls to telephone numbers stored in its database and assign live calls to available agents. Since, this is a continuous process so there is zero waiting time for every call. Let us now have a look at some of the biggest advantages of using predictive auto dialers for your business:

• It improves the professional relationship between the admin and workforce since no one can object prejudice as the work related activities has been assigned by the automated system.
• The auto dialer intelligently assigns calls to available agents and they are expected to be professionally available to handle call on time. So, agents can’t choose the call on their own, so there is no chance of biasness.
• It helps in enhancing the efficiency of each agent working in a team. This gives all of them an equal opportunity to make the work challenging as well as interesting. This further makes it easier for the agents to meet their sales targets on time.
• Managers can also supervise the performance of agents through the integrated call monitoring and recording interfaces. In order to improve the agent’s customer handling skills, relevant training can be provided.
• A predictive auto dialer manages the client database and maintains all the records in a systematic way. So, this means client or manager don’t have to scribble down notes and can rework on call structure on the basis of past call records. You will get a separate list of busy numbers or no calls received. A local do-not-disturb log is also maintained so that manager knows who does not want to be called in future. After wrapping up the call, the agent can dispose a call manually or on request.

If you are still thinking whether you should get a predictive dialer or not well stop delaying and install one predictive auto dialer quickly. Indeed, you will see higher sales and better customer retention rate. Sales and marketing activities depend upon the fact how effectively you understand your customers and their requirements. As the investment is concerned, well the cost will be easily recovered within the next 3-4 months. So, go with the real business profitability scenario and see how far your business will go and prosper in the long run.