Business phone numbers are very crucial assets for companies that want high-standard communication with their clients and customers. In order to grow rapidly, it is necessary to evaluate all the quality measures required to establish a reliable communication asset. Over millions of companies are utilizing these numbers having the most advanced features.

One of the best features of business virtual numbers is call forwarding through which employees can handle more number of calls regularly. Whether they are present on their desk or not, the calls will be transferred to their phone number or any other device they are using. With high-quality connection and high-speed voice transmission, the interaction becomes reliable.

Defining Call Forwarding

Call forwarding is basically a criterion to divert or transfer calls on a specified phone numbers. These diversions are held when the receiver is not available to take the call or when he/she is not present on their desk. When the call are forwarded to other device or numbers, the caller will not get any information about the process as it remains only with the buyer of this service.

This essential feature has numerous benefits for call center companies, international enterprises, tech support providers and many other organizations. This service can be utilized over traditional phone networks such as PSTN (public switched telephone networks) as well as IP-based systems like VoIP (voice over IP) and PBX (private branch exchange).

Call forwarding can be applied to any type of virtual number and work reliable with every communication asset. This feature enables employees to maximize their productivity and handle strategies with more efficiency.

Call forwarding can be more advantageous if operated over cloud technology and services. This combination can rapidly transfer calls with superior quality and efficiency. Cloud technology is the most utilized and reliable asset for companies who are looking to implement latest business tools in their organizations.

Services with Virtual Number Call Forwarding

Along with call diverts or transferring there are some beneficial services that are offered by services providers or come along with it. These services are very important to keep the business running without any interruption in the communication.

• Real-Time Reporting

  With the help of simple interface, call forwarding can be monitored easily by other employees of the company. They can see the details like location to which call is forwarded, number on which call is forwarded and employee’s information who is taking the call.

  However, these reports can only be monitored by authorized personals having proper log-in details into the communication system. They can analyze the performance as well as criteria through which employees are handling their calling campaigns.

• Call recording

  While calls are forwarded to other numbers or devices, they can be recorded using simple interface from the device. These recordings are usually saved in the system through which calls are forwarded so that employees can monitor callers’ data for future purposes.

  Over IP networks, these recording will be saved with top quality voice and can be easily accessed whenever employees need them. As the call forwarding is also being utilized by the device, there is no event where interaction may encounter interruption.

• Voicemail

  When calls aren’t received by agents, even if they are forwarded on their devices, they are converted into voicemails which are then sent over their inboxes. This feature won’t allow businesses to encounter missed calls or dropped calls as they will be sent to mailboxes of employees.

  These voicemails can be easily accessed anytime and employees can call those callers back using the details stored in the system. This will increase the productivity of employees with greater efficiency and productivity.

• HD Call Conferencing

  Virtual numbers also have options to do HD conferencing over calls as well as video. If the calls are forwarded to other devices instead of company’s phone then they can be merged according to the requirements of the customers.

  With high-quality internet connection, there will be more reliable call conferencing. Companies just need a good service provider that can offer greater bandwidth and uninterrupted internet connection.

• 24/7 Active Service

  Call forwarding feature will always be available and it is not bound to time. Even if it is mid-night or early morning, when calls come and agents are not present on the desk then calls will be forwarded to their devices. Some virtual numbers providers in USA are offering affordable services 24/7 without any interruption.

Benefits of using Call Forwarding with Virtual Numbers

The significance of virtual numbers cannot be underestimated as they always provide highly reliable communication and business interactions with the prospects. Here are the key benefits of using virtual numbers for call forwarding:

• Advanced calling

  Over IP networks, virtual numbers can offer high-quality business communication with advance calling through call forwarding feature. With the help of real-time reporting of calls and other details, calling process will become more superior for companies. Hence, strategies can be improvised with more number of alternatives.

• Toll Free advantage

  Toll free numbers are very beneficial for companies that want to expand their business in other countries or regions. They offer great convenience to the audiences as they don’t take calling charges from them. This is another advantage for companies as people will rely on them. Call forwarding will become easier with affordable calling plans with these numbers.

• Affordability for consumers as well as companies

  With latest technologies like cloud and VoIP, virtual phone numbers are very affordable to utilize and operate for prospects, especially customers. These numbers are very cost-effective and allow more features than simple phone numbers.

• Local as well as international presence

  Business virtual numbers are very effective marketing tool which helps to establish presence in several other regions of the world, other than local areas. These numbers can provide international as well as local presence anywhere in the world.

• Credibility

  There are many virtual numbers providers in Canada that are getting immense credits from their clients and customers by providing high-standard business numbers. As these numbers offer lot of stability and consistency in customer interaction, so they feel reliable to take services from these companies.

• Compatible with all the devices

  Call forwarding with virtual numbers are compatible with all the devices such as mobile, tablets, IP phones and other communication systems. Other than forwarding virtual phone numbers offer access to every advance feature which can make a business productive.

Without business phone numbers, no company can upgrade their communication assets. They always need advance solutions that can improvise their calling performance, especially call centers. Call forwarding is one of the most utilized and great features that can boost company’s processes and when utilized with virtual numbers then it can offer more profits.