Most of the companies keep losing their clients because they are unable to handle a large volume of incoming calls. In the meantime, many companies have opted for Call Distribution ACD (Advanced Automatic Call Distribution) from ForwardingMyCalls, are able to handle and manage their clients without any difficulty and they are also getting benefits of clients rather than losing them.

What Magical work does Advanced ACD use?

There is no magic as such; it just understands the customers in an efficient way. Not a single customer wants to wait for long time to get an answer from the other end and thus, it makes a great impact on the business. Instant response makes the customers feel happy as well as important and also leaves a positive impression right from the beginning of the call. This, at the end of the call, helps in converting just a caller into a customer in an easy way.

A digital receptionist answers the calls automatically and greets the caller. It then offers customizable pre-recorded options in case your attendants are busy on some other calls. Advanced ACD then routes the caller to the department of their choice. Some of the options available are:

  • Repeat choices
  • Call Operator
  • Go to the next menu
  • Return to the previous menu
  • Dial an extension
  • Return to the previous choice

Our main focus is to make clients’ task simple and this requires knowing the needs of the customer. With our Advanced ACD, customers will be guided automatically to the correct destination that is based on the user customization. As compared to a human receptionist, the response from the Advanced ACD is very quick and it can manage any number of calls at the same time. In this way, you are able to help every caller and provide them more chance to grow & boost your business. You can also set to recall the priority chosen by the callers and execute it for future call so that it can connect calls quickly.

The work of Advanced ACD from ForwardingMyCalls is not just to transfer the calls to the respective departments but also to check for the extension for which the call has come and connect the caller to them. Just in case none of the agents are free to answer the call, then the callers are requested to maintain their patience with the help of Advanced ACD. Furthermore, the call is scheduled to the representative so that they getalert that some calls are in the queue and they need to complete the existing call shortly.

Advanced ACD also is known to collect all the essential information of the caller soon after completing the call for the call attendant, thus, helps in understanding customers in an efficient way. This is yet another way to leave an impression on customers for the services offered to them.