Interactive Voice Response image

Interactive Voice Response (IVR) is the latest technology that lets you access the database with the help of reliable options to serve the callers. This service serves your employees connected on PBX and the callers from outside the PBX network.

It can be used to facilitate your customers to know some of their details such as branch address, specific extension number in the network, own outstanding billing amount and much more. In contrast to this, the IVR can also be utilized by employees who have certain extensions for details that it belongs to them, their call & text usage, etc.

Secure Access to Database

 
The IVR service increases the access to the database to deliver few information to the caller. As these databases is very important such as Social Security number, billing & payment details, etc., it becomes essentially important to keep the security details optimal. Hosted PBX service of ForwardingMyCalls is powered by perfect touch-tone and voice recognition technology to secure your database for IVR. Thus, it ensures that a valid user has reached the database to know the details for themselves only and other database will not be accessed to them.

It is easy to customize the security setup and connectivity of PBX with the database. For this, you do not need any extra or special setup for installation. Since IVR service is available within the softphone installation, it can easily be customized and IVR can be enabled for your caller, all you need to do is just few minor changes in the setting.

In order to provide excellent customer service experience to customers, we offer them 24/7 technical support via live chat, email or phone. You can call us any time for IVR setup or customization.

 

Benefits of IVR

  • IVR is one of the secure modes for sharing important information with the customer. At times, it so happens that you have to share some information such as Telephonic Identity PIN, with the callers or customers, and you do not want this to be shared with operators. At this point of time, IVR is very important in its role.
  • Since IVR calls are recorded on cloud even for the input of the caller. Thus, access for the recordings can be authorized by the admin of the Hosted PBX. (Recordings can be used for various purposes).
  • As IVR features are operated without the help of human actions, this minimizes the manpower work.