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Call Queuing is a feature which puts all incoming calls in a queue so that they can remain connected till some executive is available to answer the call. Call Queue is like a digital waiting room for incoming calls. While on Queue you can play On-Hold Music and give some latest or specific information about your recent products, services or changes to the caller which can be a potential customer also.

Call Queuing puts all incoming calls in a queue until they can be answered by next available executive. While on Queue you can play on-hold music having specific information you want to give to the caller or potential customer.

You have to setup a sequence in advance to look for who will answer the incoming calls in queue. There are many options in the Web Portal Interface regarding this feature to improve the service by using statistics.

 

Benefits of Call Queuing:

  • You can manage large volumes of calls.
  • You need only limited staff to answer all calls.
  • Can run an advertising campaign to give specific information to caller while they are in queue.
  • No or lesser missed calls.
  • No or lesser voicemails.