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Time of Day Routing features enables the transferring of incoming calls to different extensions or locations based on the time of day and day of week when the call is made. This enables the calls to be routed to office and after office hours to voicemail or home number. For example if you are providing technical support services only in day time then in night the calls can be routed to any other department which is open in night.

Benefits of Day Routing:

  • Helps you to never miss a call.
  • Helps the caller to get satisfactory service or response even after normal office hours.
  • Can route the Office phone number of employees to their mobile no. after office hours.
  • You can still provide partial related information to the caller if not full even if you are not available or on a holiday.
  • If you are providing Technical Support Services and your Technical Support department is closed in night and your customer service department is open then you can route calls to it in night so that the caller at least gets a service request number which gives him more satisfaction.